INTERNATIONAL SHIPPING & DELIVERY POLICY
At [Your Store Name], we're proud to deliver premium skincare products to customers worldwide. We ship to over 100+ countries across North America, Europe, Asia-Pacific, and beyond.
🌍 COUNTRIES WE SHIP TO
We currently ship to the following regions:
North America
United States (all 50 states)
Canada
Mexico
Europe
United Kingdom
Germany, France, Italy, Spain
Netherlands, Belgium, Switzerland
Ireland, Austria, Denmark, Sweden, Norway, Finland
All EU member states
Asia-Pacific
Australia
New Zealand
Singapore
Japan
South Korea
Hong Kong
Middle East
United Arab Emirates (UAE)
Saudi Arabia
Qatar
Don't see your country? Email us at international@yourstore.com and we'll work to add it!termly+2
📦 PROCESSING TIME
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
Orders placed before 2:00 PM EST ship same business day
Orders placed after 2:00 PM EST ship next business day
Peak season (holidays): Processing may take 3-4 business daystermsfeed+1
🚚 INTERNATIONAL SHIPPING METHODS & DELIVERY TIMES
United States (Domestic)
Standard Shipping (3-5 business days)
$5.95 flat rate or FREE on orders $50+
Delivered via USPS or UPS Groundshopify+1
Express Shipping (2-3 business days)
$12.95 flat rate
Delivered via FedEx/UPS Express
Overnight (1 business day)
$24.95 flat rate
FedEx Overnight (orders by 12 PM EST)
Canada
Standard International (7-14 business days)
$15.95 flat rate or FREE on orders $75+
Delivered via USPS International/Canada Postauspost+1
Express International (5-7 business days)
$29.95 flat rate
Delivered via FedEx International Priority
United Kingdom & Europe (EU)
Standard International (10-15 business days)
$19.95 flat rate or FREE on orders $100+
Delivered via USPS International/Royal Mailsmashingmagazine+1
Express International (5-7 business days)
$35.95 flat rate
Delivered via DHL Express/FedEx International
Note: EU orders may be subject to VAT (Value Added Tax) at checkoutwebsitepolicies+1
Australia & New Zealand
Standard International (12-18 business days)
$22.95 flat rate or FREE on orders $100+
Delivered via USPS International/Australia Posttransdirect+1
Express International (7-10 business days)
$39.95 flat rate
Delivered via DHL Express/FedEx International
Asia (Singapore, Japan, South Korea, Hong Kong)
Standard International (10-15 business days)
$19.95 flat rate or FREE on orders $100+
Delivered via USPS International/Local carrierfreightos+1
Express International (5-7 business days)
$35.95 flat rate
Delivered via DHL Express/FedEx International Priority
Middle East (UAE, Saudi Arabia, Qatar)
Standard International (12-18 business days)
$24.95 flat rate
Delivered via USPS International/Aramexsmashingmagazine
Express International (7-10 business days)
$42.95 flat rate
Delivered via DHL Express/FedEx International
✨ FREE INTERNATIONAL SHIPPING
Enjoy FREE Standard Shipping on qualifying orders!
United States: Free shipping on orders $50+
Canada: Free shipping on orders $75+
UK, Europe, Asia-Pacific: Free shipping on orders $100+
Middle East: No free shipping threshold (flat rates apply)
Automatically applied at checkout—no code neededautods+2
🛃 CUSTOMS, DUTIES & IMPORT TAXES
Important: You are responsible for all customs duties and import taxes
When shipping internationally, your order may be subject to:
Customs duties (import taxes imposed by your country)
VAT (Value Added Tax) in EU/UK
GST (Goods and Services Tax) in Australia/Canada
Brokerage fees (handling fees charged by customs brokers)
Key Points:
These fees are NOT included in your order total
Fees are determined by your country's customs agency
You are responsible for paying these fees to receive your package
We have no control over these fees or amounts
Refused packages: If you refuse to pay customs fees, the package will be returned and you will not receive a refundshipbob+4
Estimated Customs Duty Rates (Reference Only)
United States: Typically duty-free for cosmetics under $800
Canada: 0-8% + 5% GST
United Kingdom: 20% VAT + potential customs fees
EU Countries: 15-25% VAT (varies by country)
Australia: 10% GST + 5% customs duty
UAE/Middle East: 5% customs dutyemplicit+2
Check Your Country's Customs Website:
Canada: cbsa-asfc.gc.ca
Australia: abf.gov.au
📦 ORDER TRACKING
Track Your International Package:
Once shipped, you'll receive:
Tracking number
Carrier information (USPS, DHL, FedEx, etc.)
Estimated delivery date
Direct tracking link
Track Your Order:
USPS International: usps.com/international
DHL Express: dhl.com/track
FedEx International: fedex.com/tracking
Note: International tracking may have delays during customs clearanceshipbob+2
🚨 INTERNATIONAL DELIVERY ISSUES
Delayed Packages
International shipments can be delayed by:
Customs clearance (2-7 days)
National holidays in your country
Weather conditions
High-volume periods (Black Friday, Christmas)
What to do:
Wait until the delivery window has passed
Check tracking for customs updates
Contact us if your package is 14+ days overdueiubenda+2
Lost Packages
If tracking shows "delivered" but you didn't receive it:
Wait 48 hours (sometimes marked early)
Check with neighbors or building management
Contact your local post office or customs
Email us at support@yourstore.com with your order numberiubenda+1
Customs Holds
If your package is held at customs:
Check your email for customs notifications
Pay any required fees directly to customs
Provide additional documentation if requested
Contact your country's customs office for assistancetermsfeed+1
Refused or Returned Packages
If you refuse delivery or fail to pay customs fees:
Package returns to us at your expense
No refund will be issued (includes shipping costs)
You may place a new order after the returnwebsitepolicies+1
🚫 INTERNATIONAL SHIPPING RESTRICTIONS
We DO NOT ship to:
P.O. Boxes (select countries only)
Military addresses (APO/FPO/DPO)
Countries under trade sanctions or embargoes
Remote islands or territories (case-by-case basis)
Restricted Products:
Some countries prohibit or restrict cosmetics/skincare products. Check your country's regulations before ordering. We are not responsible for packages confiscated by customstermly+2
💱 CURRENCY & PRICING
All prices displayed in USD ($)
Your bank or credit card will convert to your local currency at the time of purchase. Exchange rates and international transaction fees are set by your bankautods+1
📍 ADDRESS ACCURACY
Ensure your shipping address is correct!
Include apartment/unit numbers
Provide phone number (required for international)
Use English characters (no special symbols)
Verify postal/ZIP codes
Address changes: Must be requested within 1 hour of ordering. After that, orders cannot be modifiedtermsfeed+1
🔄 INTERNATIONAL RETURNS
30-Day Money-Back Guarantee applies worldwide!
Return Process:
Email returns@yourstore.com within 30 days
We'll provide instructions and return address
You pay return shipping costs to USA
Refund issued within 5-7 business days of receipt
Important:
Use tracked shipping method for returns
We recommend customs form stating "Returned Goods"
Original customs fees are not refundable
Return shipping is your responsibility
Learn more: [your-website.com/international-returns]shopify+2
🎁 INTERNATIONAL GIFT ORDERS
Sending a gift abroad? We make it easy!
Mark as "Gift" at checkout
Include gift message (optional)
Gift receipt included (no prices)
Ship directly to recipient
Customs Note: We'll mark as "Gift" on customs forms, but recipient may still owe customs fees depending on local lawsshipbob+1
❓ INTERNATIONAL SHIPPING QUESTIONS?
Contact Our Global Support Team:
📧 Email: international@yourstore.com
💬 Live Chat: Available 24/7 on our website
📱 WhatsApp: +1 (XXX) XXX-XXXX
📞 Phone: +1 (XXX) XXX-XXXX (Mon-Fri, 9 AM - 6 PM EST)
Average Response Time: Within 24-48 hours
🌟 OUR INTERNATIONAL SHIPPING COMMITMENT
✅ Ship to 100+ countries worldwide
✅ Free international shipping on qualifying orders
✅ Secure, sustainable packaging
✅ Full tracking on all shipments
✅ 30-day money-back guarantee
✅ Dedicated international support team